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Refunds & Returns

RETURNS — All sales are final. Due to the nature of our products, returns are not accepted. If an item arrives damaged, you must notify us within 48 hours of receipt of the item. Please submit a photo showing the damage as well as your order number to: hello@statementcards.com and we will get back to you shortly!


Shipping policies

SHIPPING — We ship all merchandise via the US Postal Service. We will contact you via email on the day that your order is shipped. PLEASE NOTE THAT OUR SHIPPING DAY IS FRIDAY.

Please expect it to arrive within 2-3 business days thereafter. 

Please ensure your shipping address is correct at checkout. If items are returned to us, you will have to pay for shipping a second time in order for your items to be sent back out to your correct address. New product will NOT be shipped until we receive the package that could not be delivered. Once an item is shipped the shipping address cannot be changed.

If an item is lost in the mail and cannot be or has not been delivered, a new order must be made. Statement Cards is not responsible for any items after they leave our facility. If an item is lost in transit or cannot be delivered, the buyer must contact the shipping company to resolve any shipping issues and/or file any claims with that shipping company so the item can arrive safely to them. Once it leaves our facility we cannot be responsible for any item that is not delivered because once we hand it to the carrier, it is out of our hands and shipped to the address that was provided at checkout.

PRE ORDER —
If an item is Pre Order it will ship when indicated in the listing.

PRIVACY — Your information is collected strictly for the purpose of completing your order. It will never be shared with any third party. We keep your contact information for purposes of our mailing list and informing you of upcoming promotions, however, we do not retain any credit card information once your transaction is complete.

WHOLESALE OPPORTUNITIES — If you are a retailer and would like to carry any of the Statement Cards products, please email us at hello@statementcards.com.

HAPPY WITH OUR PRODUCTS? We hope so! Please feel free to drop us a line at hello@statementcards.com or post a picture on Instagram and use the #statementcards, we love to hear good news, don’t you?

If you have any further issues or questions please fill out the form below and we will get back to you as soon as possible.

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